At IRIS USA Inc., we have always aimed to enhance how people organize their lives, making us a leader in the organization industry. Our breakthrough came in 1994 when we introduced clear plastic storage solutions, by growing domestic home storage manufacturing through robotic automation into Arizona, Texas, Pennsylvania, and Wisconsin. Since then, we have expanded our range to include small appliances, pet products, home goods, and RTA furniture, catering to a wide array of customer needs. Celebrating sixty years as a global brand, we pride ourselves on innovation, quality, and exceptional customer service. Our success stems not just from our products, but from our commitment to building lasting relationships with our customers, offering solutions that simplify and organize life in homes, offices, and beyond.



SUMMARY: The Social Media & Content Coordinator will support IRIS USA’s social media, content creation, and consumer marketing efforts by assisting with social media planning, content development, scheduling, posting, community engagement, and performance reporting. This entry-level position helps maintain a consistent brand presence across social platforms and supports the creation of product-focused content that promotes IRIS USA products, campaigns, and everyday living solutions.

Essential duties and responsibilities include the following:

• Assist in creating social media content for platforms such as Instagram, TikTok, Facebook, Pinterest, YouTube Shorts, and other relevant channels
• Support the planning and maintenance of the monthly social media content calendar
• Draft captions, post copy, hashtags, hooks, and basic campaign messaging
• Schedule and publish approved social media content using social media management tools
• Capture and edit short-form video content, product demonstrations, behind-the-scenes content, and lifestyle clips
• Assist with product-focused storytelling for categories such as home organization, storage, pet, fans, small appliances, food, beverage, and seasonal products
• Monitor comments, direct messages, tags, and brand mentions across social media platforms
• Escalate customer service questions, product issues, or brand concerns to the appropriate internal teams
• Research social media trends, competitor activity, platform updates, and content ideas
• Assist with influencer, creator, and user-generated content coordination as needed
• Support giveaways, product launches, retail campaigns, seasonal campaigns, and promotional content
• Organize and maintain social media assets, links, content references, and campaign files
• Pull basic weekly and monthly performance metrics, including reach, engagement, follower growth, clicks, and top-performing content
• Collaborate with creative, e-commerce, sales, product, and customer service teams to gather product information and campaign details
• Assist with photo and video production setup, props, product preparation, and teardown as needed
• Ensure content follows company brand guidelines, copy standards, and approval processes
• Perform similar level or nature of duties as assigned

Qualifications:

Required Education and Experience:

• Associate’s degree in marketing, communications, digital media, graphic design, video production, public relations, or related field, or equivalent years of experience
• 0–2 years of experience in social media, marketing, content creation, internships, freelance work, or related coursework

Knowledge of:

• Social media platforms, including Instagram, TikTok, Facebook, Pinterest, and YouTube Shorts
• Short-form video trends, social media content formats, and basic platform best practices
• Consumer product storytelling and lifestyle content
• E-commerce and retail marketing content
• Basic social media performance metrics, including reach, impressions, engagement, clicks, and follower growth
• Brand voice, visual consistency, and content calendar planning

Skillin:

• Writing captions, hooks, post copy, and short-form marketing messages
• Capturing and editing phone-based photo and video content
• Using social media scheduling and publishing tools
• Using creative tools such as Canva, CapCut, Adobe Express, Adobe Creative Cloud, or similar programs
• Microsoft Word, Excel, PowerPoint, Outlook, and related office software
• Organizing content calendars, campaign details, files, and deadlines
• Communicating with internal departments and external partners

Ability to:

• Demonstrate creativity in a team environment
• Apply close attention to detail
• Organize multiple projects and deadlines simultaneously
• Write clearly and professionally for social media and internal communication
• Research trends and proactively recommend content ideas
• Act with urgency
• Multi-task under strict deadlines while managing multiple priorities
• Exhibit a positive attitude and openness to learning
• Effectively communicate and work in a cross-cultural environment
• Demonstrate a high level of organization and planning
• Follow verbal and written English instructions
• Communicate effectively in English, both verbally and written
• Exhibit courteous and respectful demeanor toward all company personnel in words and action
• Exhibit a cooperative, solution-oriented approach to problem-solving
• Work independently with minimal supervision after direction is provided
• Adapt content ideas based on platform performance, campaign needs, and brand guidelines

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Activities will involve frequent sitting, using a computer, analyzing large amounts of data, communicating verbally and in writing. Exerting 20- 50 pounds occasionally, 10- 25 pounds frequently, and up to 10 pounds constantly. Operate a variety of standard office equipment including a computer, telephone, calculator, copy, and fax machine requiring continuous and repetitive arm, and hand and eye movement. Move and operate presentation equipment. Travel to and from meetings and various locations inside and outside the building.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is frequently within an office setting with low to moderate noise, LED lighting, and temperature control while working alongside large groups of employees in cubicle spaces. Incumbents will attend various business meetings and events inside and outside of the buildings. Occasional exposure to the manufacturing and distribution plant consisting of moving mechanical parts or heavy machinery, vibrations, fumes, unpleasant odors, dust, poor ventilation, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and moderate to loud noise while in the plant or traveling for work.