At IRIS USA Inc., we have always aimed to enhance how people organize their lives, making us a leader in the organization industry. Our breakthrough came in 1994 when we introduced clear plastic storage solutions, by growing domestic home storage manufacturing through robotic automation into Arizona, Texas, Pennsylvania, and Wisconsin. Since then, we have expanded our range to include small appliances, pet products, home goods, and RTA furniture, catering to a wide array of customer needs. Celebrating sixty years as a global brand, we pride ourselves on innovation, quality, and exceptional customer service. Our success stems not just from our products, but from our commitment to building lasting relationships with our customers, offering solutions that simplify and organize life in homes, offices, and beyond.

SUMMARY: Coordinates, supervises, conceptualizes, designs, implements, tests, documents, and supports new and existing software and systems. Responsible for facilitating projects, especially on priority projects as directed by the IT Business Application Manager.

Essential duties and responsibilities include the following:

•  Assist with the coordination, prioritization, completion, and implementation of projects originating from multiple sources including the IT department teams (Operations and Development) and other Company departments
•  Promote best business practices including ITIL, COE (Center of Excellence), KGI (Key Goal Indicators), KSF (Key Success Factors), KPI (Key Performance Indicators), and Action Plans using SMART (Specific, Measurable, Attainable, Relevant, Time-based)
•  Utilize global and international standards, methodologies and techniques including PMBOK, PRINCE2, PMP, Gartner Magic Quadrant, and RASIC
• Assist with the improvement, standardization, and implementation of project management principles and tools including project support, coordination, communication, meeting scheduling, and documentation including meeting minutes
•  Assist in the analysis, design, implementation, documentation, testing, and support of software applications, client-server systems, and databases supporting business operations
• Research, review, and codify business and user practices for the purpose of developing systems to support those practices; soliciting and recording user input on both daily practices and business requirements to meet development and business needs
• Monitor and recommend business and user practices to make policy and procedural recommendations regarding the use of systems designed to support those practices
• Assist in the coordination of department tasks and projects and with training and mentoring of team members through projects
• Assist with the planning and performance of systems analysis, software configuration, and training of employees to company systems
• Provide ERP(Enterprise Resource Planning) system helpdesk support including troubleshooting, user assistance, and issue resolution for ERP related inquiries and system usage
• Develop RPA (Robotic Process Automation), Low-Code, and No-Code solutions using tools such as Microsoft Power Platform (Power Apps, Power Automate, Power BI) and Python for data analysis and visualization
• Provide technical support for projects for which this position is responsible, or for which this position has played a role in the implementation
• Effectively communicate verbally, visually, and in writing with all stakeholders and cross-departmental teams
• Perform other duties of a similar nature or level as assigned

Required Education and Experience:

• Bachelor’s degree in a computer or business-related field or equivalent experience; and,
• Two (2) years or more experience in IT project/task management

Knowledge of:

• Project management and software development methods such as Agile or Scrum
• Documentation and Presentation practices and principles
• IT Service Management (ITIL V4)
• Microsoft Office documentation, diagramming/graphing, and project/task management applications

Skilled in:

• Use of computer hardware to include computer, keyboard, and mouse
• Use of computer software to include Microsoft Outlook, Word, Excel, Access, and PowerPoint

Ability to:

• Apply basic mathematics
• Apply documentation and testing fundamentals
• Demonstrate excellent oral and written communication
• Prepare reports and summarize information
• Collaborate and share a variety of information
• Present information using a variety of data and varying presentation techniques.
• Demonstrate problem solving and negotiation skills
• Respond timely to requests for service from all stakeholders
• Demonstrate flexibility and adaptability to changing priorities
• Acknowledge and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation, and Company policies and procedures
• Work flexible hours including evenings and weekends as the job demands and travel as required.
• Respond quickly to requests for service from all your clients
• Prioritize competing work with multiple deadlines to achieve company goals
• Motivate project members while ensuring high productivity

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Activities will involve frequent sitting, using a computer, analyzing large amounts of data, communicating verbally and in writing. Exerting 20-50 pounds occasionally, 10- 25 pounds frequently, and up to 10 pounds constantly. Operate a variety of standard office equipment including a computer, telephone, calculator, copy, and fax machine requiring continuous and repetitive arm, and hand and eye movement. Move and operate presentation equipment. Travel to and from meetings and various locations inside and outside the building.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is frequently within an office setting with low to moderate noise, LED lighting, and temperature control while working alongside large groups of employees in cubicle spaces. Incumbents will attend various business meetings and events inside and outside of the buildings and may be required to travel overnight or out of-town for work. Occasional exposure to the manufacturing and distribution plant consisting of moving mechanical parts or heavy machinery, vibrations, fumes, unpleasant odors, dust, poor ventilation, chemicals, extreme temperatures, inadequate lighting, workspace restrictions, and moderate to loud noise while in the plant or traveling for work. Work during evenings and weekends as needed.