FAQ

Can I buy directly from IRIS USA? Yes, you can! Please review our products tab on our site, http://www.irisusainc.com.  If you need further assistance in locating a product, please contact our Customer Service Department at 1-800-320-4747.

Can I sell IRIS USA, Inc products in my store?
If you are a retailer that is looking to sell our IRIS USA product, we'd love to hear from you. Contact our Customer Service Department at 1-800-320-4747.

I have checked your retailer list and I still cannot find one who sells the product I am looking for. What should I do?
Our Customer Service Department can assist you with this. Please provide as much detail as possible (item name, size, color, etc.) when contacting them at 1-800-320-4747.

Product Information

What material is used in the production of IRIS plastic products? Our plastic products are made of Polypropylene.

Is Polypropylene BPA and acid free? Yes, Polypropylene is both BPA and acid free.

What is the recycle code for your plastic products? Our products are recycle code 5.

Why don't you have the recycle number on all of your products?
As we modify our molds, we are adding the recycle number to the molds. This is an ongoing project.

Where is your product made? This is dependent on the product.  Most of our plastic containers are made in the USA.  Each product page will identify where the product is made. 

Is it safe to store your products in direct sunlight and/or in freezing temperatures?
While there are too many variables to test all conditions, we suggest that you do not store our products in extreme conditions. It should be stored at ambient temperatures.

How do you measure your product?
All of our products are measured using the exterior dimensions, with the lid, if applicable.

Casters are NOT included in the height measurement of our products. A caster will add approximately 1.875” to the height of our product. If the container tapers, the largest measurement is shown in our catalog, published online, and printed on the label.

I am missing instructions. Where can I find them?
You can view our instruction manual page here: https://www.irisusainc.com/instruction-manuals. Select whether you purchased a furniture item, pet product or a small appliance. This is updated on an on-going basis. If you do not see the instructions you are looking for or need further assistance, please contact customer service.

I purchased a MAKER Homeware product and would like to register the product.  Where can I do this? 

Due to this product being discontinued, the warranty is limited to the replacement of defective items as inventory allows. Previous warranties are null and void.

Order & Shipping Process

What are the payment options? We accept major credit cards (Visa, MasterCard, American Express, and Discover) for online orders. For an order over the phone, we can only accept Visa or MasterCard.

How do I cancel an order? To cancel your order, please contact us by phone or email as soon as possible, preferably within 24 hours of placing your order. If it has already shipped, we are not able to cancel your order.

When will the order ship? Please allow us approximately 2 to 3 business days to process and pack your order. Once the package has left our facility, estimated shipping time is approximately 3 to 7 business days (excluding weekends and national holidays).

What is the shipping method? We ship most orders via UPS Ground. We use USPS for a few small products that fit in a small envelope.

My package is missing/un-delivered.  What do I do now? Please contact us by phone or email. A UPS claim will be submitted and a refund/replacement cannot be issued until a decision on the claim is received. UPS may contact the customer for verification purposes. Claim decisions vary between 8-10 business days.

Where do you ship to? We currently only ship within the continental United States.

Do you ship to Hawaii, Alaska, APO/FPO, Puerto Rico or other US territories?  Due to the high shipping cost and high damage rates during the transit, we do not ship to these states.

Return & Replacement Policy

How do I return products? You must contact us within 30 days after you receive the package. You may return your order to us for a full refund (minus the original shipping cost) if you no longer want the product. The product must be in the condition you received it in. Customer is responsible for return shipping costs. (Merchandise can be returned via USPS, UPS, FedEx or any other carriers.)  Please review the complete details of our return policy here.

What do I do if I received a damaged item?  We can only do refunds/replacements for items that have been ordered directly from us. If you purchased the item from other retail stores or online stores, you must contact the original place of purchase for their return/exchange policy. If you ordered the product directly from us, please contact our Customer Service Department within 30 days of purchase. For a replacement or refund, we would ask you to provide us a picture of the damage, order number, your name, and phone number or email address.

Can I get a replacement part for an item that has broken? If you received an item with broken parts, please contact us within 30 days of your purchase.

General

Where are you located?  Our main office is located in sunny Arizona, west of Phoenix.  We also have three other United States locations in Pennsylvania, Wisconsin, and Texas. 

Do you have any sales/coupons/promo codes? We advertise any promotions or sales on the front page of our website while they are active. Also, you may find special coupon code or sales on our social media pages. To stay on top of our promotions, you may also sign up for our newsletter.

Are your pet food containers safe for storing dog food? Yes, our airtight pet food storage containers are acid free, BPA free, and FDA compliant, but not FDA approved for human food storage.