System Administrator (Microsoft 365) APPLY NOW

SUMMARY: System Administrator (Microsoft 365) will be responsible for managing and maintaining the organization's Microsoft 365 environment ensuring users have access to resources needed and the organizations data is secured.

Essential duties and responsibilities include the following:

·      Manage and maintain the organization's Microsoft 365 environment, including SharePoint Online, OneDrive for Business, Microsoft Teams, Intune, Power Platform, and other Microsoft 365 services

·      Work with the IS team to ensure that all users have access to the resources they need, and that the organization's data is secure and protected

·      Configure and manage email security and anti-spam measures, including Exchange Online Protection (EOP) and Advanced Threat Protection (ATP)

·      Manage and troubleshoot Microsoft Teams, including creating and managing Teams, channels, and members

·      Manage and troubleshoot SharePoint Online, including creating and managing SharePoint sites, lists, libraries, and workflows

·      Manage and troubleshoot OneDrive for Business, including user access, synchronization, and versioning.

·      Manage and troubleshoot Microsoft Intune, including device enrollment, management, and apps management

·      Monitor and analyze system performance and implement improvements as necessary.

·      Stay up to date with new features and functionality in Microsoft 365 and recommend improvements and changes to the IS team

·      Oversee customer satisfaction by the systems team related to system access, permissions rights, security compliance related activities and responsibilities

·      Manage the ticketing system to ensure customers’ needs are resolved timely and processes improved.

·      Make it a priority to see that disaster recovery and emergency operating procedures are in place and tested on a regular basis and beyond

·      Thoroughly conduct and complete annual reviews and audits as required engaging both internal business partners across the organization and external resources

·      Act project manager of major issues and provide a summary of events to track root cause

·      Communicate professionally and effectively with a variety of people internally and externally to accomplish Company’s goals and objectives

·      Respond to Help Desk incidents/requests within IS SLA & perform onsite/remote desktop support

·      Perform other similar level duties as assigned

Qualifications:

Required Education and Experience:

·      Bachelor’s degree in the field of computer science and/or information technology or equivalent years related experience; and,

·      Three (3) years of experience with Microsoft 365 system administration

·      One (1) year of experience with email security and anti-spam measures, including Exchange Online Protection (EOP) and Advanced Threat Protection (ATP)

·      One (1) year experience with PowerShell scripting and automation

Knowledge of:

·      Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Intune and Microsoft Teams.

·      IT Service Management (ITIL V4)

·      Project Management (PMBOK)

·      Information technology and industry best practices

Skill in:

·      Microsoft Access, Word, Excel, Power Point and Outlook

·      Microsoft 365 services (Azure AD, Exchange Online, SharePoint Online, Microsoft Teams, Microsoft Intune, and Power Platform.

·      Active Directory, Azure AD, Azure AD Connect, PowerShell, DNS, DHCP, HTTPS, SMTP

·      Windows 10, 11, iOS, Android

·      Using computer hardware, servers and related hardware

Ability to:

·      Apply analytical and problem-solving skills

·      Ability to work independently and as part of a team

·      Demonstrate excellent oral and written communication

·      Demonstrate problem solving and negotiation skills

·      Respond timely to requests for service from all stakeholders

·      Demonstrate flexibility and adaptability to changing priorities

·      Openly share your knowledge with the team

·      Mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and IRIS policies and procedures.

·      Demonstrate problem solving skills

·      Give clear and precise directions

·      Exhibit strong interpersonal skills

·      Multi-task and support multiple priorities at one time

·      Exercise independent motivation

·      Prepare reports using a variety of methods from multiple sources of data

·      Review data and ensuring accuracy and timeliness and relevancy

·      Identify causation of variances

·      Multi-task under strict deadlines while having multiple priorities at one time

·      Exhibit positive attitude and openness to learning

·      Effectively communicate and work in a cross-cultural environment

·      Demonstrate high-level of organization and planning

·      Apply strategic planning foresight

·      Maintain a high level of commitment and personal responsibility to completing tasks

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and reach with hands and arms, and perform repetitive tasks. The employee is frequently required to walk, stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee may regularly lift and/or move up to 35 pounds and infrequently lift and/or move up to 45 pounds. The employee may regularly be required to perform forceful use of hands, wrist and forearms. Employee's vision must be correctable to 20/20 depth perception.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, nontoxic plastic odor, moderate noise, and seasonal uncontrolled heat or cold.

You may find a Job Posting Response Form on the IRIS Intranet or obtain one from Human Resources if you wish to apply. All Job Posting Response Forms are due to Human Resources on or before the above due date.