IT Project Specialist

IT Project Specialist APPLY NOW

Surprise, AZ
Information Technology
22 Dec 2023
Full time


Coordinates, supervises, conceptualizes, designs, implements, tests, documents, and supports new and existing software and systems. Takes an active role in problem solving by meeting with intradepartmental and interdepartmental employees at all levels to better integrate the use of IT resources for the Company. Shares and collaborates with other members of the IT department. Responsible for facilitating projects on behalf of the IT PMO Manager, especially on priority projects as directed by the IT PMO Manager.

Essential duties and responsibilities include the following:

  • Assist with the coordination, prioritization, completion, and implementation of projects originating from multiple sources including the IT department teams (Operations and Development) and other Company departments.
  • Promote best business practices including ITIL, COE (Center of Excellence), KGI (Key Goal Indicators), KSF (Key Success Factors), KPI (Key Performance Indicators), and Action Plans using SMART (Specific, Measurable, Attainable, Relevant, Time-based).
  • Utilize global and international standards, methodologies and techniques including PMBOK, PRINCE2, PMP, Gartner Magic Quadrant, and RASIC.
  • Assist with the improvement, standardization, and implementation of project management principles and tools including project support, coordination, communication, meeting scheduling, and documentation including meeting minutes.
  • Assist in the analysis, design, implementation, documentation, testing, and support of software applications, client-server systems, and databases supporting business operations.
  • Research, review, and codify business and user practices for the purpose of developing systems to support those practices; soliciting and recording user input on both daily practices and business requirements to meet development and business needs.
  • Monitor and recommend business and user practices to make policy and procedural recommendations regarding the use of systems designed to support those practices.
  • Assist in the coordination of department tasks and projects and with training and mentoring of team members through projects.
  • Assist with the planning and performance of systems analysis, software configuration, and training of employees on Company systems.
  • Provide technical support for projects for which this position is responsible, or for which this position has played a role in the implementation.
  • Effectively communicate verbally, visually, and in writing with all stakeholders and cross-departmental teams.
  • Perform other duties of a similar nature or level as assigned.


Required Education and Experience:

  • Bachelor’s degree in a computer or business-related field or equivalent experience; and,
  • Two (2) years or more experience in project/task management or equivalent experience; and,

Knowledge of:

  • Project Management and Software Development methods such as Agile or Scrum. Documentation and Presentation practices and principles.
  • IT Service Management (ITIL V4)
  • Microsoft Office, Documentation, Diagramming/Graphing, and Project/Task Management applications.
  • Company facility, department, management, and employee organizational roles and responsibilities.

Skilled in:

  • Use of computer hardware to include computer, keyboard, and mouse.
  • Use of computer software to include Microsoft Outlook, Word, Excel, Access, and PowerPoint.
  • General Business/Mathematics Skills, Analyzing Information, Problem Solving, Project Management, Documentation, and Testing Fundamentals.

Ability to:

  • Demonstrate excellent oral and written communication.
  • Prepare reports and summarize information. Collaborate and share a variety of information.
  • Present information using a variety of data and varying presentation techniques.
  • Demonstrate problem solving and negotiation skills.
  • Respond timely to requests for service from all stakeholders.
  • Demonstrate flexibility and adaptability to changing priorities.
  • Acknowledge and mitigate enterprise risk factors and ensure compliance with applicable regulations, legislation and Company policies and procedures.
  • Work flexible hours including evenings and weekends as the job demands and travel as required.
  • Respond quickly to requests for service from all your clients.
  • Prioritize competing work with multiple deadlines to achieve Company goals.
  • Motivate project members while ensuring high productivity.



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