Parts Replacement Policy

Following is our policy for replacing parts on products purchased from authorized retailers. This policy governs submissions to our form specifically, and requests to Iris for replacement parts generally.

Products are sold "as is"

All Iris products sold through authorized retailers are sold "as is": the purchaser receives the product in its current state at the time of sale, including missing or damaged parts. Iris specifically disclaims responsibility for damage to our products that occurs as the result of non-standard uses.

 

Replacement of parts is at our discretion

All requests for replacement parts will be under the discretion of Iris. Please note that there may be a handling and shipping charge for shipments of replacement parts. Please submit all requests to consumer_relations@irisusainc.com with the store it was purchased from and the approximate purchase date, and we will respond to you promptly. Iris will replace no more than two parts per Iris product. Iris will not replace parts that were damaged following purchase of the item.

 

Liquidation products

Iris products purchased from liquidation outlets are sold "as is": the purchaser receives the product in its current state at the time of sale, including missing or damaged parts, free from warranties or guarantees.  Iris will not replace damaged or missing parts for products sold through liquidation outlets.